Policies & FAQ

How do I care for my yarn?

I recommend hand washing your yarn in cool water with a bit of wool wash and laying flat to dry. You can indeed wash superwash yarn in the washing machine, but you will prolong the longevity of your project by hand washing it. All effort has been taken to fully rinse excess dye particles from the skeins after dye has been set. Slight bleeding may still occur when washing. Make sure to avoid hot water to reduce the risk of color bleeding. Deep reds and blues, as well as highly saturated colors, are more likely to bleed. If using multiple colorways in a project, such as for colorwork, I recommend steam blocking rather than a full wet block. To reduce risk of fading, do not expose your project to direct sunlight for prolonged periods of time.

For large projects, be sure to purchase all the yarn you need at the same time, and alternate skeins for best results.

 

What is your shipping policy?

I ship internationally from California. I do not currently ship to the EU due to GSPR. International orders may be subject to VAT or import duties to be paid by the customer upon receipt of your order. Before ordering, please check your country's rates and policies to avoid any surprises! I offer free U.S. shipping on yarn orders over $300.

All pre-order items will have a pre-order window included as part of the product listing before the item is shipped. I will do my best to ship orders within that window. Any in-stock items that are purchased will ship in 3 - 5 business days. If your order contains both an in-stock item and a pre-order item, your order will ship when all your items are ready to go. Once you receive a shipping notification, it may take an additional day or two for your order to be taken to the post office.

Mail delays can sometimes occur. Please contact USPS (usps.com) or your local post office to ask about any packages that haven’t been received, or file a missing mail request. I don’t have any additional information about your package other than what we both see in the tracking history. If your package is confirmed lost by the mail service, please forward me their confirmation and I will replace it, all costs on me. 

 

Do you offer an Inclusivity Discount? 

Yes! I offer an Inclusivity Discount during collection releases for plus-sized customers purchasing a sweater quantity of 7+ skeins of yarn to make a garment. Use coupon code Sweater at checkout to receive 10% off your order when buying 7 or more full size skeins from collections.

The discount applies to all 100g full skeins (or 50g for Suri). Sock sets, mini sets, sale items, and patterns are not eligible, and it cannot be combined with any other discount. Bases and colorways can be mixed and matched. This discount is intended to be used by those who consider themselves to be plus-sized AND are buying yarn to make a plus-sized size garment, in order to make the costs of a handmade garment more fair. Please respect the spirit and intention of this discount by using only if both of these apply to you, so that I can continue to offer it. Please do not use if you are making an oversized but not plus-sized garment, for other types of projects such as blankets, or for buying yarn for multiple projects that are not plus-sized garments.

 

Do you accept returns?

I want you to be happy with your yarn as much as I loved making it! If you are unhappy once you've received your yarn, just contact me within 5 days of receiving it, and I will do everything I can to make the issue right! I can only offer returns if I've made an error with the yarn or your order. I do not offer exchanges. If I've made an error and a return is the only option, the yarn needs to be returned in its original condition - unused, skeined, and labeled. Yarn cakes are not accepted. Yarn that has been caked and re-skeined is also not accepted. Please do not send items back without first contacting me, as I will not be able to accept them or refund them. All pre-order sales are final and not refundable. 

Due to the nature of digital knitting patterns, I cannot offer refunds or exchanges. 

I reserve the right to disengage with any communication that is aggressive or hostile towards me, which would include denying any requests for a refund. If you have a problem with your order, I truly want to help fix it, and I expect that we treat each other with kindness and respect while doing so. Please keep this in mind when contacting me. 

Thank you for supporting my small business!